Contacts
CUSTOMER SERVICE AND SUPPORT
Last updated: July 20, 2026
MAXANDY is an e-commerce business operated by Massimo Gigliotti, with its registered office at Via Monte Bisbino 70, 21042 Caronno Pertusella (VA), Italy.
Our customer service is available to provide assistance regarding purchases made on the website www.maxandy.store.
MAXANDY sells and ships its products to Italy, Germany, and Spain.
CONTACT DETAILS
MAXANDY
Operated by:
Massimo Gigliotti
Address:
Via Monte Bisbino 70
21042 Caronno Pertusella (VA)
Italy
Email:
maxandyitaly@gmail.com
Phone:
+39 344 614 2824
WhatsApp:
+39 344 614 2824
Website:
www.maxandy.store
CUSTOMER SUPPORT
You can contact customer service for:
- product information;
- pre-purchase assistance;
- order information and updates;
- shipping assistance;
- requests to modify or cancel an order, where still possible;
- return, withdrawal, and refund requests;
- reports concerning products that are damaged, defective, incomplete, or different from those ordered;
- technical problems encountered while using the website or making a payment;
- any other request relating to the services offered by MAXANDY.
To help us handle a purchase-related request more quickly, we ask you to provide:
- first and last name;
- order number;
- email address used for the purchase;
- a clear description of the request;
- any photographs, when necessary to document the problem.
MAXANDY undertakes to respond as quickly as possible during business days.
CUSTOMER SERVICE HOURS
Monday to Friday:
09:00–18:00, Italian time
Customer service is not normally available on Saturdays, Sundays, or Italian national holidays.
Requests received outside the stated hours will be handled from the first available business day.
SUPPORT VIA WHATSAPP
The WhatsApp number may be used for quick requests concerning products, orders, shipments, returns, and general support.
For security reasons, MAXANDY will not request passwords, access codes, complete payment card numbers, or other confidential credentials via WhatsApp.
ORDERS AND SHIPPING
When contacting customer service for information about an order, always provide the relevant identification number.
The estimated total delivery times, including order processing, are:
- perfumes: 4–7 business days;
- skincare products: 5–8 business days.
Orders are processed within a maximum of 2 business days.
For more details on destinations, rates, and delivery times, please consult the Shipping Policy published on the website.
RETURNS AND REFUNDS
Return or refund requests must be submitted by following the procedure described in the Returns and Refunds Policy.
Before returning a product, contact customer service and wait for the necessary instructions.
Products shipped without prior notification may not be immediately identifiable or manageable.
COMPLAINTS AND REPORTS
To submit a complaint, write to:
maxandyitaly@gmail.com
State the order number, provide a detailed description of the problem, and specify the requested solution.
MAXANDY will review the report and provide a response as soon as reasonably possible.
BUSINESS INFORMATION
Trade name:
MAXANDY
Operator:
Massimo Gigliotti
Type:
E-commerce business
Registered office:
Via Monte Bisbino 70
21042 Caronno Pertusella (VA)
Italy
Countries served:
Italy, Europe
Email:
maxandyitaly@gmail.com
Phone and WhatsApp:
+39 344 614 2824
Website:
www.maxandy.store