Shipping
SHIPPING INFORMATION
Last updated: July 20, 2026
1. GENERAL INFORMATION
MAXANDY is an e-commerce business operated by Massimo Gigliotti, based at Via Monte Bisbino 70, 21042 Caronno Pertusella (VA), Italy.
This Shipping Information describes how orders placed on www.maxandy.store are processed, shipped, and delivered.
MAXANDY sells and ships to Italy and other European countries available during checkout.
Delivery availability is checked automatically after the customer’s address is entered.
2. ORDER PROCESSING
Orders are normally processed within a maximum of 2 business days after payment confirmation.
Orders placed on Saturdays, Sundays, or public holidays are processed starting on the next business day.
The times indicated in this information are total times and already include the period required to process the order.
3. TOTAL DELIVERY TIMES
The estimated times, calculated from order confirmation to delivery, are:
Perfumes:
4–7 business days in total.
Skincare products:
5–8 business days in total.
The delivery times are estimates and may vary depending on the destination country, the product ordered, the courier, the time of year, and logistical circumstances not directly controllable by MAXANDY.
4. PERFUME SHIPPING COSTS
The following rates apply to orders containing perfumes:
1 perfume:
4,20 €
2 or more perfumes:
free shipping
The number of perfumes is calculated based on the individual units in the cart.
5. SHIPPING OF SKINCARE PRODUCTS
All products in the skincare category qualify for free shipping in the European countries served by the store.
Any cost applied to the order is always shown at checkout before payment is confirmed.
6. MIXED ORDERS
For orders containing both perfumes and skincare products, the shipping cost is determined based on the number of perfumes in the cart.
Skincare products retain free shipping.
Therefore:
- one perfume with one or more skincare products: €4.20;
- two or more perfumes, with or without skincare products: free shipping.
7. EUROPEAN DESTINATIONS
Delivery is available exclusively to European countries that are active and selectable during checkout.
If a country or address is not serviced, the system will not allow the order to be completed or will not display an available shipping method.
For European destinations outside the European Union, customs checks, import duties, or other charges required by local law may apply.
When these amounts are not included in the price or collected directly during checkout, they may be requested from the recipient by the authorities or the courier.
8. CONFIRMATION AND TRACKING
When the order is handed over to the courier, the customer receives a shipping confirmation by email.
When available, the message contains the tracking number or tracking link.
Tracking updates may take several hours to appear on the courier’s website.
9. POSSIBLE DELAYS
Delivery times may vary due to:
- public holidays;
- high shipping volumes;
- strikes;
- weather conditions;
- courier operational issues;
- customs checks;
- force majeure events;
- incorrect or incomplete addresses;
- recipient cannot be reached.
In the event of an unusual delay, the customer may contact MAXANDY, providing the order number.
10. DELIVERY ADDRESS
The customer is responsible for entering complete and accurate delivery details.
Before confirming the order, the following must be verified:
- first and last name;
- street address and house number;
- ZIP or postal code;
- city;
- region or province, when required;
- country;
- telephone number;
- any information required by the courier.
If the customer realizes that incorrect information was entered, they must contact MAXANDY as soon as possible.
It is not possible to guarantee an address change after the order has been processed or handed over to the logistics partner.
11. UNDELIVERED OR UNCOLLECTED ORDERS
If a package is returned to the sender due to:
- incorrect or incomplete address;
- recipient’s absence;
- failure to collect the package;
- unjustified refusal of delivery;
- failure to pay any customs charges;
MAXANDY will contact the customer to assess reshipping or a refund.
When the failed delivery is attributable to the customer, any return or reshipping costs may be deducted from the refund or requested before a new delivery, to the extent permitted by law.
12. DAMAGED OR LOST PACKAGES
If the package arrives visibly damaged, the customer is encouraged to photograph:
- the outer packaging;
- the shipping label;
- the inner packaging;
- the products received.
In the event of a package being lost, damaged, or not delivered within a reasonable timeframe, contact:
Email:
maxandyitaly@gmail.com
WhatsApp:
+39 344 614 2824
MAXANDY will carry out the necessary checks with the courier or logistics partner.
13. CUSTOMER SUPPORT
MAXANDY
Business operated by:
Massimo Gigliotti
Address:
70 Via Monte Bisbino
21042 Caronno Pertusella (VA)
Italy
Email:
maxandyitaly@gmail.com
Phone and WhatsApp:
+39 344 614 2824
Website:
www.maxandy.store