Customer Support
Last updated: 20 July 2026
Welcome to the MAXANDY Help Center.
MAXANDY is an e-commerce business operated by Massimo Gigliotti, based at Via Monte Bisbino 70, 21042 Caronno Pertusella (VA), Italy.
Our customers’ satisfaction is a priority. Our customer service team is available to provide support before, during, and after purchases made on the website www.maxandy.store.
MAXANDY sells and ships exclusively to Italy, Germany, and Spain.
HOW TO CONTACT US
Live Chat:
available directly on the website www.maxandy.store
Email:
maxandyitaly@gmail.com
Phone:
+39 344 614 2824
WhatsApp:
+39 344 614 2824
Address:
MAXANDY
Massimo Gigliotti
70 Via Monte Bisbino
21042 Caronno Pertusella (VA)
Italy
CUSTOMER SERVICE HOURS
Monday to Friday:
09:00–18:00, Italian time
Requests received during the weekend, on public holidays, or outside the stated hours will be handled starting from the first available business day.
We strive to respond as quickly as reasonably possible.
HOW CAN WE HELP YOU
You can contact customer service for:
- information about fragrances and skincare products;
- pre-purchase support;
- information about product availability;
- order status updates;
- shipment tracking;
- delivery-related issues;
- requests to modify or cancel the order, when still possible;
- requests for returns, cancellation, or refunds;
- reports concerning damaged, defective, incomplete, or incorrectly ordered products;
- post-purchase support;
- technical problems encountered while browsing or making a payment.
ORDER SUPPORT
To help us identify and handle your request more quickly, please provide:
- first and last name;
- order number;
- email address used during the purchase;
- clear description of the request;
- any useful photographs or documents.
For security reasons, never share passwords, access codes, or complete payment card details via email, telephone, WhatsApp, or Live Chat.
DELIVERY TIMES
The indicated times include order processing, which may take up to 2 business days.
The estimated overall delivery times are:
- perfumes: 4–7 business days;
- skincare products: 5–8 business days.
Delivery times may vary due to circumstances beyond MAXANDY’s control, such as holidays, high logistics volumes, strikes, weather conditions, or operational issues affecting the courier.
For complete information about delivery times, destinations, and costs, please consult the Shipping Policy published on the website.
ORDER TRACKING
When the order is handed over to the courier, the customer receives a shipping confirmation email.
When provided by the courier, the email also contains the tracking code or link, which can be used to check the delivery status.
Tracking updates may take several hours to appear in the courier’s systems.
DELIVERY ISSUES
In the event of an unusual delay, failed delivery, or tracking information that has not been updated, contact our customer service team and provide the order number.
MAXANDY will carry out the necessary checks with the courier or appointed logistics partner and provide assistance to the customer as soon as possible.
RETURNS AND REFUNDS
For information about the terms, time frames, and procedure to follow, please consult the Returns and Refunds Policy published on the website.
Before shipping a product, contact customer service and wait for return instructions.
Products sent without prior notice may not be immediately identifiable or manageable.
The return request must include at least:
- first and last name;
- order number;
- product to be returned;
- reason for the request.
DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Customers are advised to check the contents of their order immediately after delivery.
In the event of a damaged, defective, incomplete, or incorrect product, we recommend contacting MAXANDY within 48 hours of receipt to allow for a quicker assessment.
When possible, the report should include:
- order number;
- description of the problem;
- photographs of the product;
- photographs of the outer and inner packaging;
- photograph of the shipping label.
Reporting within 48 hours is recommended to facilitate checks, but does not limit the rights granted to consumers under applicable law.
After reviewing the request, MAXANDY will communicate the solution provided for the specific case.
MODIFYING OR CANCELLING AN ORDER
To request a modification or cancellation of an order, contact customer service as soon as possible.
An order can be modified or canceled only if it has not already been prepared, handed over to the carrier, or transmitted to the appointed logistics partner.
If it is no longer possible to cancel it, the customer may use the return procedure set out in the Returns and Refunds Policy.
COMPLAINTS AND REPORTS
To submit a complaint, write to:
maxandyitaly@gmail.com
Provide:
- first and last name;
- order number, when available;
- detailed description of the problem;
- requested solution;
- any useful photographs or documents.
MAXANDY will review the report and respond as soon as reasonably possible.
OUR COMMITMENT
MAXANDY is committed to offering:
- a selection of women's fragrances, men's fragrances, and skincare products;
- clear information about product features;
- prices and shipping costs displayed before payment;
- payment methods processed through secure systems;
- easily accessible customer support;
- order updates;
- trackable shipping when the service is provided by the carrier;
- transparent terms for shipping, returns, and refunds.
Our goal is to provide a simple, clear, and reliable shopping experience.
BUSINESS INFORMATION
Trade name:
MAXANDY
Operated by:
Massimo Gigliotti
Type:
E-commerce business
Address:
70 Via Monte Bisbino
21042 Caronno Pertusella (VA)
Italy
Email:
maxandyitaly@gmail.com
Phone:
+39 344 614 2824
WhatsApp:
+39 344 614 2824
Website:
www.maxandy.store
Countries served:
Italy, Germany and Spain